Shipping Policy

Last updated: August 2026

Free Shipping on All Water Products We offer free shipping on all water products as part of our core service. Any customer who orders water will have their entire order — including any additional products ordered alongside their water delivery — delivered at no charge.

Where We Ship We currently ship within Australia only. We do not offer international shipping at this time.

Processing Times Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed the next business day.

Delivery Timeframes Once dispatched, estimated delivery times are:

• Metro areas: 2–5 business days
• Regional areas: 5–10 business days
• Remote areas: 10–15 business days

Delivery timeframes are estimates only and may vary due to carrier delays or peak periods.

Shipping Rates Shipping rates are calculated at checkout based on your order weight and delivery location. Free shipping may be available on qualifying orders — check our current promotions for details.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information. You can track your order via the carrier's website.

Damaged or Lost Orders If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your contact email]. We will work with the carrier to resolve the issue promptly.

Contact Us For shipping enquiries, please contact us at info@hivibewater.com or visit our Contact page.